Privacy Policy

Last updated: September 3, 2026

1. Overview

ETEVVU is operated by Ruiheng Asia Pacific Enterprise Co., Limited ("we", "us", or "our").

We are responsible for collecting, using, and protecting your personal information when you visit etevvu.com, place an order, or interact with our services.

This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information when you use our website or purchase products from ETEVVU.

2. Personal Information We Collect

We may collect the following information:

Information You Provide

We may collect information you provide directly to us, including:

  • Name, email address, and phone number

  • Billing and shipping address

  • Order and payment details

  • Customer service communications

  • Optional measurement information or sizing preferences, if applicable

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and device information

  • Browser type and usage data

  • Pages viewed and interaction behavior

  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Improve our website, products, and services

  • Send marketing emails, newsletters, and promotional communications when you have chosen to receive them

  • Prevent fraud and maintain secure transactions

  • Comply with applicable legal obligations

Marketing Activities

From time to time, we may offer promotions, discounts, or special offers as part of our marketing activities.

Any information collected through these activities is used only for the stated purpose and handled in accordance with this Privacy Policy.

4. Sharing Your Information

We may share your information with trusted service providers necessary to operate our business, including:

  • Shopify

  • Payment providers available through our checkout

  • Shipping and logistics providers

  • Customer service providers

  • Analytics providers

  • Advertising platforms

  • Social media platforms

These service providers are authorized to use your information only as necessary to provide services to us.

5. Customer Content and Images

We respect the privacy of our customers.

We will not use customer photos, personal images, or other submitted content for advertising or promotional purposes unless we have obtained your consent.

6. Cookies

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Analyze website traffic

  • Understand customer interactions

  • Support marketing activities

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

7. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect Personal Information directly from children under 13.

If you believe that a child has provided us with Personal Information, please contact us and we will take reasonable steps to delete such information.

8. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

  • Accessing your personal information

  • Correcting or updating your information

  • Requesting deletion of your personal information

  • Opting out of marketing communications

California Residents

California residents may have additional rights under applicable privacy laws, including:

  • The right to know what personal information we collect, use, disclose, or share

  • The right to request deletion of personal information

  • The right to opt out of the sale or sharing of personal information, where applicable

  • The right to receive equal service and pricing when exercising privacy rights

We do not sell your personal information.

To exercise your privacy rights, please contact us at:

service@etevvu.com

We may verify your identity before processing your request.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We use industry-standard security measures, including SSL encryption technology, to protect personal information transmitted through our website.

Payment information is securely processed by trusted third-party payment providers. We do not store complete credit card numbers or payment credentials on our servers.

While we take reasonable measures to protect your information, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

10. International Data Transfers

Your personal information may be stored and processed in countries outside your country of residence, including Hong Kong, the United States, and other locations where our service providers operate.

When transferring personal information internationally, we take reasonable steps to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These third parties have their own privacy policies, and we are not responsible for their privacy practices, content, or security.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

12. Data Retention

We retain personal information only for as long as necessary to:

  • Provide products and services

  • Complete and maintain order records

  • Resolve disputes

  • Comply with legal and accounting obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

14. Privacy Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Company Name:
Ruiheng Asia Pacific Enterprise Co., Limited

Brand Name:
ETEVVU

Email:
service@etevvu.com

Business Address:
Room C20, 3/F, Block C, East Sun Industrial Centre
16 Shing Yip Street, Kwun Tong
Hong Kong