Shipping policy
Last updated: September 24, 2026
All ETEVVU orders ship from our office in Suzhou, China, to addresses in the 48 contiguous United States and Washington, D.C. We offer two shipping options, Standard and Express, and Standard Shipping is free on orders of $159 or more. Import duties are prepaid and included in our prices, so in most cases there is nothing extra to pay at delivery. If you are ordering for a wedding, we recommend placing your order at least one month before the date.
Where We Ship From
Our suits are made by partner workshops in Guangzhou and Suzhou, China. Every suit is sent to our office in Suzhou, Jiangsu Province, where our team checks the size, color, and quality against your order. Your package ships from Suzhou after it passes this check. You can read more about how we work on our About Us page.
Where We Ship To
We currently ship to:
- The 48 contiguous United States
- Washington, D.C.
We do not currently ship to:
- Alaska
- Hawaii
- Guam, Puerto Rico, and other U.S. territories
- Military addresses (APO, FPO, and DPO)
- Addresses outside the United States
If you enter an address in one of these areas, checkout will not offer a shipping option and the order cannot be placed.
Why We Do Not Ship to Alaska, Hawaii, Guam, or Military Addresses
Our packages travel internationally from China before they reach the United States. For Alaska, Hawaii, and U.S. territories, the international carriers we use add extra transfers and longer, less predictable transit times. We would not be able to give you a delivery estimate we could stand behind, and for a wedding suit, an estimate you cannot rely on is not much use.
Military APO, FPO, and DPO addresses are delivered through the military postal system, which our carriers are not able to hand packages to. Rather than accept an order we cannot deliver on time, we have chosen not to ship to these areas for now.
Order Cutoff Time
Our daily order cutoff is 6:00 PM China Standard Time (GMT+8). Orders placed before the cutoff on a business day start processing that day. Orders placed after the cutoff, or on a weekend or holiday, start processing on the next business day.
For U.S. customers, 6:00 PM China Standard Time is:
- 6:00 AM Eastern and 3:00 AM Pacific during U.S. daylight saving time
- 5:00 AM Eastern and 2:00 AM Pacific during U.S. standard time
In practice, an order placed during the U.S. daytime usually starts processing on the next business day.
Business Days
All processing and shipping times on this page are counted in business days, not calendar days. Business days are Monday through Friday.
Our office and partner workshops are closed on Chinese public holidays, including Chinese New Year and National Day in early October. Orders placed during these closures begin processing when we reopen. U.S. federal holidays may also add a day to transit, since carriers do not deliver on those days.
Processing Time
Processing time is the time we need to prepare your order before it ships. It includes making or preparing your suit, sending it to our office, and our size, color, and quality check.
- Ready-to-wear suits and accessories: 3 to 5 business days
- Made-to-measure suits: 5 to 7 business days
Special request orders placed through a private product page we create for you follow the made-to-measure processing time.
Shipping Options and Costs
Shipping cost is charged once per order, no matter how many items are in it, and is shown at checkout before you pay.
Standard Shipping
- Transit time: 5 to 8 business days
- Cost: $12.99 per order
- Free on orders of $159 or more
Express Shipping
- Transit time: 3 to 5 business days
- Cost: $24.99 per order, for all order amounts
Transit time starts once your package leaves our office and is handed to the carrier.
Free Standard Shipping
Standard Shipping is free when your order total is $159 or more. Here is how it works:
- The $159 amount is based on the price of the items in your cart after any discount code is applied, not including shipping.
- Free shipping applies to Standard Shipping only. If you choose Express Shipping, the $24.99 Express rate still applies.
- Free shipping applies to all addresses we ship to, as listed above.
- When your order qualifies, Free Standard Shipping appears automatically at checkout. No code is needed.
For a wedding party, each person's order is counted separately. If several people want to combine items into one order to reach $159, everything will ship to one address.
Estimated Total Delivery Time
Your total delivery time is processing time plus transit time.
Ready-to-wear orders
- Standard Shipping: 8 to 13 business days in total
- Express Shipping: 6 to 10 business days in total
Made-to-measure orders
- Standard Shipping: 10 to 15 business days in total
- Express Shipping: 8 to 12 business days in total
For example, a ready-to-wear suit ordered with Standard Shipping usually arrives in about two to three weeks. A made-to-measure suit ordered with Standard Shipping usually arrives in about two to three and a half weeks.
Orders With Both Ready-to-Wear and Made-to-Measure Items
If your order includes both ready-to-wear and made-to-measure items, it follows the made-to-measure processing time, and all items ship together in one package once everything has passed our check.
Customs, Duties, and Taxes
Import duties for orders shipped to the United States are prepaid by us and included in the price you pay. In most cases, there is nothing extra to pay when your package is delivered.
Like any international package, your order may occasionally be selected for inspection by U.S. Customs, and in some cases the carrier or customs office may charge additional import fees. Here is how these charges are handled:
- Any additional import fees charged at delivery are paid by the customer.
- If the additional fees on your order total more than $50, we will cover half of the total amount. For example, if you are charged $80, we will refund you $40.
- To request this, email us at service@etevvu.com with your order number and a copy of the receipt or notice showing the charge.
If you are asked to pay a fee and are not sure whether it is legitimate, contact us before paying and we will help you check.
Busy Seasons and Delays
Spring and fall wedding seasons and the months before major holidays are our busiest times. When order volume is high, processing can take longer than the times listed above.
If we see that your order may be delayed, our customer service team will email you before the original ship date. We will ask for the latest date you need to receive your order, give you an updated estimate, and where it helps, upgrade your order to Express Shipping at no extra cost to get it to you in time.
If we cannot ship your order within the estimated time shown when you placed it, you can choose to wait for the new date or cancel your order for a full refund. This applies to both ready-to-wear and made-to-measure orders when the delay is on our side.
This is different from a cancellation you request yourself. Made-to-measure orders that have already started production cannot be canceled for a full refund at the customer's request, because each suit is cut to one person's measurements. Please see our Made-to-Measure Wedding Suits page for details.
Planning for a Wedding
We recommend ordering at least one month before your wedding. This leaves time for delivery, trying everything on, and a visit to a local tailor if you want small adjustments such as hemming the pants or adjusting the sleeves.
For a wedding party, it helps to have everyone order around the same time. Suits ordered together are more likely to come from the same fabric batch, which helps colors match in photos, and everyone has time to check the fit before the day.
Tracking Your Order
When your order ships, we will send a shipping confirmation email with a tracking number. Tracking information may take one to two business days to show updates after the package is handed to the carrier.
Address Changes and Delivery Problems
Please check your shipping address carefully at checkout. If you need to change your address, email us as soon as possible. We can update it before your order ships, but not after it has been handed to the carrier.
If your tracking shows no movement for several business days, your package is marked as delivered but you have not received it, or it arrives damaged, email us at service@etevvu.com with your order number. We will work with the carrier to find out what happened and let you know the next steps.
Questions
If you have a question about shipping times, a wedding date, or an order for your wedding party, email us at service@etevvu.com or visit our Contact Us page. Please include your order number if you have already placed an order.