Contact Us

Questions about sizing, a made-to-measure order, or suits for your wedding party? Our team is here to help. A real person reads every message and replies.

How to Reach Us

Email: service@etevvu.com
Live chat: click the chat icon on any page of our site
Contact form: use the form at the bottom of this page
Phone: +86 185 5119 6579 (international call rates may apply)

Response Times

For email, live chat, and the contact form:

Monday to Friday: we reply within 24 hours
Weekends and holidays: we reply within 48 hours

If your wedding date is close, please mention it in your message so we can prioritize it.

Phone Hours

Monday to Friday, 9:00 AM to 6:00 PM China time. In U.S. time, that is:

Eastern Time: Sunday to Thursday, 9:00 PM to 6:00 AM during daylight saving time, or 8:00 PM to 5:00 AM during standard time
Pacific Time: Sunday to Thursday, 6:00 PM to 3:00 AM during daylight saving time, or 5:00 PM to 2:00 AM during standard time

Because of the time difference, email or live chat is usually the easiest way to reach us during the U.S. daytime.

To Help Us Reply Faster

Already ordered? Include your order number.
Sizing or made-to-measure questions? Include your height, weight, and usual jacket and pant sizes.
Defect or size issue? Attach clear photos.

Quick Answers

Please Note

Returns: do not mail returns to our office address below. Email us first, and we will send you our U.S. returns address.
Payments: we only accept payment through checkout on etevvu.com. We will never ask you to pay by bank transfer, gift card, or a link outside our website.