Refund policy

Last updated: September 24, 2026

We know a wedding suit has to be right, and sometimes it is not. This page explains what you can return, how long you have, who pays for return shipping, and when you will get your money back. Ready-to-wear and made-to-measure suits follow different rules, so please read the section that applies to your order.

Quick Summary

Ready-to-wear items: returnable within 30 days of delivery, for any reason, as long as they are unused. Items marked Final Sale can only be returned if they are defective or we sent the wrong item.
Made-to-measure items: not returnable for a change of mind. If there is a quality problem, or we made the suit in the wrong size or color, you can return it for a full refund.
Our mistake: if an item is defective or we sent the wrong item, we pay return shipping and give you a full refund.
Change of mind: you pay return shipping, and the original shipping cost is not refunded.
Refund timing: refunds are processed within 3 to 5 business days after your return reaches our U.S. returns address.
Replacement parts: if a button or other small part comes off during wear, we send a matching replacement free of charge, and you only pay shipping.
Contact: start every return by emailing service@etevvu.com.

How to Start a Return

Please follow these steps. Returns sent without contacting us first may be delayed or cannot be matched to your order.

Step 1. Email us at service@etevvu.com within 30 days of delivery. Include your order number, the items you want to return, and the reason.
Step 2. If the item is defective or not what you ordered, attach clear photos showing the problem, along with the label or the part of the item that is wrong.
Step 3. We will reply with our U.S. returns address and any instructions for your return.
Step 4. Pack the item securely, in its original packaging if you still have it, and ship it using a service with tracking. Keep your tracking number until your refund is complete.
Step 5. Once your return arrives and is checked, we will email you to confirm and process your refund.

Please do not send returns to our office in China. We use a returns warehouse in the United States so you do not have to ship internationally, and returns sent anywhere else cannot be processed.

Ready-to-Wear Returns

Ready-to-wear suits, jackets, pants, vests, and accessories can be returned within 30 days from the date of delivery shown in your tracking.

You can return a ready-to-wear item if:

It is defective, for example with a torn seam, broken zipper, or damaged fabric when it arrives
We sent the wrong item, size, or color
You changed your mind, it did not fit the way you hoped, or you no longer need it

Condition for change of mind returns: the item must be unused. That means not worn outside of trying it on at home, not washed or dry cleaned, and not altered by a tailor. Original packaging is preferred but not required.

Who pays return shipping:

If the item is defective or we sent the wrong item, we pay for return shipping and refund the full amount you paid, including the original shipping cost.
If you are returning for any other reason, you pay for return shipping, and the original shipping cost is not refunded.

Final Sale Items

Some items are marked Final Sale on the product page. Final Sale items are not eligible for 30 day change of mind returns. If a Final Sale item arrives defective, or we sent the wrong item, you can still return it within 30 days of delivery, and we will pay return shipping and refund you in full.

Using a discount code at checkout does not make an item Final Sale. Items bought with a discount code can be returned under the normal rules on this page. Only items clearly marked Final Sale on the product page follow the Final Sale rule.

Items We Cannot Accept for Return

Items damaged through misuse, accidents, or improper care after delivery
Items returned with key parts missing, such as the pants or vest from a suit set
Ready-to-wear items returned for change of mind that have been worn, washed, or altered
Made-to-measure items returned for change of mind, as explained below

If a return arrives that does not meet these conditions, we will email you to explain before taking any further step.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item following the steps above and place a new order for the item you want. Our Size Guide can help you choose the right size for the new order.

If your wedding date is close, we recommend placing the new order right away instead of waiting for the return to be processed, so the replacement is not delayed.

Replacement Parts

If a small part such as a button comes off while you are wearing your suit, you do not need to return the whole suit. This applies to both ready-to-wear and made-to-measure orders.

Email us at service@etevvu.com with your order number and a photo of the part you need.
We will send a matching replacement part free of charge.
You only pay the shipping cost for sending the part to you, through a private payment link on etevvu.com that we send you.

Made-to-Measure Returns

See our Made-to-Measure Wedding Suits page for the full process.

Made-to-measure suits are cut and sewn to the measurements you send us, so they cannot be resold to anyone else. For this reason, they are not eligible for 30 day change of mind returns.

Please check your measurements before ordering. After you place a made-to-measure order, our team will email you to confirm your measurements before production starts. Please review them carefully and reply if anything needs to change.

You can return a made-to-measure item for a full refund if:

It has a quality problem, such as faulty stitching, damaged fabric, or broken hardware when it arrives
A finished measurement differs from your confirmed measurement by more than 1 inch
We made it in a color or fabric different from the one you ordered

In these cases, please email us within 30 days of delivery with photos. For size issues, include a photo of the tape measure on the garment. We will give you our U.S. returns address, pay for return shipping, and refund the full amount you paid, including the original shipping cost.

Special request orders placed through a private product page we create for you follow the made-to-measure rules on this page.

Canceling an Order

Ready-to-wear orders

You can cancel within 24 hours of placing your order for a full refund. Email us at service@etevvu.com with your order number.
After 24 hours, your order may already be in processing, and we cannot guarantee that it can be canceled.
Once your order has shipped, it cannot be canceled. If you no longer want the items after they arrive, you can return them under the ready-to-wear rules above.

Made-to-measure orders

You can cancel for a full refund before production starts. Production starts once you reply to our email confirming your measurements.
Once production has started, the order cannot be stopped, because your fabric has already been cut to your measurements.
If you no longer want the suit after production has started, you can still cancel, and we will refund 50 percent of the item price once the suit is finished. The other 50 percent covers the fabric and work already used. We understand this is not the answer anyone hopes for, and we ask for your understanding, since the suit cannot be sold to anyone else.

If an order is delayed on our side beyond the estimate shown when you ordered, different rules apply, and you can cancel for a full refund. Please see our Shipping Policy for details.

Refund Timing and Method

We check each return when it arrives at our U.S. returns address. Refunds are processed within 3 to 5 business days after we receive your return, and we will email you when the refund has been issued.

Refunds go back to your original payment method. After we issue the refund, your bank or card issuer may take several additional business days to show it on your statement.

The refund amount is what you actually paid for the item, after any discount codes. If you used a multi-item discount and return part of the order, the refund reflects the discount applied to the items you return.

Questions

If you are unsure whether your item can be returned, or you need help with sizing before you decide, email us at service@etevvu.com with your order number, or visit our Contact Us page. A real person on our team will read your message and reply.