Return & Refund Policy
At Etevvu, every Item is carefully designed and crafted. If something does not meet your expectations, we aim to provide a clear and smooth return and refund experience.
Return Conditions
We accept return requests within 15 days of receiving your Order.
To be eligible for return, Items must meet the following conditions:
- Unwashed, unworn, and in original condition
- With all original tags and packaging attached
Try-on notice:
Please ensure Items are tried on in a clean condition. Avoid makeup, perfume, deodorant, or any substances that may leave stains or odors. Any visible marks or damage may affect return eligibility.
Non-Returnable Items
The following Items are not eligible for return:
- Customized or made-to-order Items
- Accessories (unless defective or incorrect Item received)
- Items that are worn, washed, or damaged after delivery
Refund Overview
Refunds are processed based on the reason for the return and the condition of the Items.
- Customer reason (non-defective return): refund applies to 90% of the Item price after applicable fees
- Quality issue or incorrect Item: 100% refund including shipping costs
Please note:
- Shipping fees are non-refundable unless the issue is caused by us (wrong Item, defect, or lost package)
- Refunds generally apply only to the Item value unless otherwise stated
Refund Responsibility & Fee Structure (Standard Items)
| Situation | Return Eligible | Refund Amount | Shipping Cost | Processing Fee |
|---|---|---|---|---|
| Customer reason (non-defective return) | Yes | 90% of Item price | Buyer pays round-trip shipping | 10% |
| Quality issue / Incorrect Item | Yes | 100% refund | Seller pays | None |
Customized / Made-to-Order Items
| Situation | Return Eligible | Refund | Shipping Cost | Processing Fee |
|---|---|---|---|---|
| Customer reason | No | Not eligible | — | — |
| Quality issue / Error on our side | Yes | 100% refund | Seller pays | None |
Accessories
| Situation | Return Eligible | Refund | Shipping Cost | Processing Fee |
|---|---|---|---|---|
| Customer reason | No | Not eligible | — | — |
| Quality issue / Incorrect Item | Yes | 100% refund | Seller pays | None |
Quality Disclaimer
The following are not considered quality issues:
- Minor loose threads
- Slight size variation within tolerance (up to 1 inch)
- Minor sequin shedding on embellished Items
- Slight color variation due to lighting or fabric differences
- Minor wrinkles caused during shipping
Return Process
Step 1: Submit Return Request
Please contact service@etevvu.com within 15 days of receiving your Order with:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Returns without prior approval may not be accepted.
Step 2: Return the Items
Once your request is approved, please return the Items within 7 days.
The return address will be provided after approval and may differ from the original shipping address.
Please include inside the package:
- Order number
- Email address
- Full name
Missing information may delay refund processing.
Step 3: Refund Processing
After inspection:
- Refunds will be processed within 3–5 business days
- Depending on your payment provider, it may take 10–15 business days for the funds to appear in your account
A small processing fee may apply depending on the payment method.
If the returned Items do not meet eligibility requirements, we reserve the right to refuse the refund.
Order Cancellation Note
If you wish to cancel your Order, please refer to our Order Cancellation Policy.
For any questions, please contact: service@etevvu.com
Tel: +86 185 5119 6579
Company Address: Rm C20, 3/F, Blk C, East Sun Ind Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong.
Return Adresses: No. 88 Guangqi Road, Science and Technology City, Suzhou New District, Suzhou, Jiangsu Province, China.